Terms and Conditions

Introduction

Green Rider ("we", "us", "our") is committed to protecting and respecting your privacy. This policy explains what personal information we collect about you, how and why we use it, and what rights you have in relation to it.Please read this policy alongside our [Cookie Policy]. We may update this policy from time to time; where we make significant changes, we will highlight this on the Site. By using www.green-rider.org (the "Site"), you agree to this policy.

About Green Rider

Green Rider is fiscally and legally hosted by Climate Spring CIC, a company registered in England and Wales (no. 13043083), registered office at 5th Floor St. John's Square Klaco House London EC1M 4DN.

How to contact us

If you have any questions about this policy, or want to exercise any of the rights set out below, contact us at:Email: info@green-rider.org

Post: 5th Floor St. John's Square Klaco House London EC1M 4DN

What personal information we collect and how we use it

To send you newsletter updates, networking and learning opportunities

We use the email address (and name, if provided) you give us when you sign up, so we can send you the updates you've asked for. We will not share your details with third parties for their own marketing purposes.

Who do we share your information with for this purpose? [Mailing list provider — e.g. Mailchimp], who send the emails on our behalf.

What is our lawful basis? Consent. You can withdraw this at any time by unsubscribing (see Section 12).

To provide access to downloadable resources, including the Green Handshake

Where a download requires your email address, we use it to send you the resource and any directly related follow-up.

Who do we share your information with for this purpose? [Confirm — e.g. Webflow forms / mailing list provider, if the same tool handles both.]

What is our lawful basis? Consent, or our legitimate interest in providing the resource you've requested — [confirm which applies once the download mechanism is built].

To respond to enquiries made via our contact form or by email

We use your name, email address, and the content of your message to respond to your enquiry.

Who do we share your information with for this purpose? We do not share this information with third parties, other than [Webflow, as our website platform, or any form-handling tool used].

What is our lawful basis? Legitimate interest — responding to enquiries sent to us.

To understand how the Site is used and to improve it

Where you consent to non-essential cookies, we collect technical and usage data such as IP address, browser type, device information, and pages visited.

Who do we share your information with for this purpose? The providers listed in our [Cookie Policy], such as [analytics provider — CONFIRM, e.g. Google Analytics] and Webflow.

What is our lawful basis? Consent, given via the cookie banner. See our [Cookie Policy] for full details and how to change your preferences.

To comply with our legal obligations

We may need to use and retain personal information to meet legal, regulatory, or accounting requirements.

Who do we share your information with for this purpose? Professional advisers (e.g. accountants, lawyers) or regulatory authorities, where required.

What is our lawful basis? Legal obligation.

When do we collect your personal data?

We collect personal data when you:

• subscribe to our newsletter or updates;
• download a resource from the Site, such as the Green Handshake;
• contact us via the contact form or by email;
• use the Site, via cookies and similar technologies (with your consent where required).

What sort of personal data do we collect?

• Name (where provided)
• Email address
• Contact form / enquiry message content
• Technical and usage data (IP address, browser and device type, pages visited) — collected via cookies, with consent where required

We do not intentionally collect any special category data (such as health, ethnicity, religion, or political opinions) through the Site.

How we protect your personal data

We take reasonable technical and organisational steps to protect the personal data we hold from unauthorised access, loss, misuse, or disclosure, including [secure hosting via Webflow / access controls on our mailing list and form tools — confirm specific measures once the site build is finalised].

How long do we keep your personal data?

• Newsletter data — retained until you unsubscribe.
• Supporter or Production data — retained until you unsubscribe.
• Enquiry/contact form data — retained as needed to resolve your enquiry.
• Cookie/analytics data — as set out in our [Cookie Policy].

Where your personal data may be processed

Some of our service providers, such as [Webflow / mailing list provider / analytics provider], may process data outside the UK.

Where this happens, we ensure appropriate safeguards are in place — such as the UK's International Data Transfer Addendum or an applicable adequacy decision — to protect your data to a UK standard.

your rights

You have the right to:

• access the personal information we hold about you;
• rectify inaccurate or incomplete information;
• erasure of your data in certain circumstances;
• restrict or object to our processing of your data;
• data portability — receive your data in a structured, machine-readable format;
• withdraw consent at any time, where we rely on consent; andcomplain to us, or to the ICO, if you're unhappy with how we've handled your data.

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To exercise any of these rights, contact us using the details in Section 3. We will respond within one month, as required by law, and may need to verify your identity first.

Right to lodge a complaint with the supervisory authority If you have a concern about how we've handled your personal information, you can report it to the UK Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113. We would appreciate the chance to address your concerns directly first.

Automated decision-making

We do not use your personal data for any automated decision-making or profiling that produces legal or similarly significant effects on you.

How to stop marketing communications

You can stop receiving newsletter emails at any time by:clicking the 'unsubscribe' link in any email we send; oremailing us at info@green-rider.org.

Please note you may receive communications for a short period after unsubscribing while our systems update.

Children's data

The Site is not directed at children, and we do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will take steps to remove it.